Originally posted this in the wrong subforum 🙂
Hello, I received a text message on October 28 at 7PM Eastern time from 4717 stating:
TELUS (Free SMS): 3 quick questions about your recent experience will help your service! How would you rate the performance of (Rep’s name), the call-centre representative who assisted you on October 27? Reply using 5 to 1. 5= excellent, 4 = very good, 3 = good, 2 = fair, 1 = poor”.
The problem is that I never actually called in for anything, I have no idea what this is about. Is this a mistake?
I checked my online mobility account and there doesn’t seem to be any changes to it. I tried calling customer care, but they are already closed.
Any advice would be appreciated.
