Botched Mobility Plan/Hardware upgrade for EPP customer

[bobdialin]

Hi there,

I have spent three hours plus on the phone with customer service reps including 2 escalation reps to sort out Telus errors related to a recent hardware/mobility plan upgrade. Can you please assist me? 

Thanks,

Alex

[TELUS_Support]

Please send us a private message with your account details, and we’ll take a closer at the issue. 

[bobdialin]

Thanks, sent.

Alex

[TELUS_Support]

Great, we'll take a look thanks.