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What happened to Telus rewards?
I was planning on cashing them in. On searching the Telus web site it just keeps looping around and around and of no help. Chat is similar,,,,thus useless as well.
You should have received an e-mail on or around April 3rd which would have contained the following message:
Exciting TELUS Rewards changes are on the horizon! To prepare for an enhanced experience, the TELUS Rewards portal will be temporarily unavailable starting April 11, 2025. During this time, you will be unable to access your account.
In early May, we'll be launching a new TELUS Rewards experience bringing more value to our members.
Stay tuned for an announcement in early May!In the meantime, you can review the updated TELUS Rewards terms and conditions.
Thank you for your continued loyalty and we can’t wait to share what’s next!
Rewarding your everyday,
TELUS Rewards team
That's a lie. I had enough points in my account as of December 31, 2024 for $167 worth of gift cards. Now that I can access the awards program finally, I see I have enough points for $50 worth of gift cards. What a scam ..... And now I see that there was "fine print" in the December bill warning that points before earned before December 2023 won't be honoured. Honestly, what's the point having Telus? Everyone should write the CEO of Telus, this is unethical.
TELUS_Support
Official Support Team
Official Support TeamHi yyj There's no lies here. We provided notice of the turn down of the service with ample time and we offered a notice of the point expiry process. Since you were affected in this way, we are more than happy to help you.
We'll send you a private message for assistance.
I reviewed my invoices for the previous periods just to respond to this comment and other comments about adequate notice. My November 2024 invoice had no mention of points prior to Dec 31 expiring 2023; My December 2024 included a line that said "points prior to Dec 31, 2023 As of January 30, 2025, points accumulated up to December 31, 2023 will no longer be retained. Points earned in 2024 will not be impacted." January 2025 invoice, which was prior to the the January 30, 2025 deadline did not have any reference to points at risk of expiring AND oddly enough, my point total was totally removed from the bill. Please explain how this notification is consistent with the Telus_Support comment "We provided notice of the turn down of the service with ample time and we offered a notice of the point expiry process."
FYI, I just search my email inbox for the term “point expiry” and I found no emails from Telus.
I’m not sure what “ample” notification is defined for you but for an on-going program I would have expected 0 impact on the transition on my benefits. I have received no physical notifications and my bill is on auto payment meaning I would only look at my statement if the balance due/paid is different. My guess is that 90% of your customers use the same approach. Have you ever tried to access a Telus account online - it’s a gong show.
- TELUS_Support
It is standard practice to check bills before paying them for important details and updates. We've sent you a private message, please check your inbox within the neighbourhood
- Telus could have done much better than just hoping we would scan those tiny little pdfs for points updates. I've been looking for rewards for months but haven't seen anything appealing, certainly not what I was accustomed to seeing. I specifically went looking for Google and Roblox credits which I had seen previously. That's how I found out the system was shut down.
