Incorrect Collections Claim Years Later

’m extremely frustrated and disappointed with my experience with TELUS.

I had multiple accounts with TELUS between 2015–2023, and out of nowhere in 2026, I’m being contacted by a collections agency claiming I owe money. This came as a complete shock. I’ve since called TELUS twice, and both times I was clearly told that there is no outstanding balance on my account.

When I followed up with the collections agency, they told me the alleged balance is tied to an even older account from 2018. I’ve gone back through all my records and emails, and my account from 2018–2020 (when I moved and continued services with TELUS) shows it was closed with a $0 balance. I know I returned all equipment and paid everything owing at the time. I have a screenshot of my shipping label from 2020 when I sent it back.

After looking into this further, it seems like this isn’t an isolated issue, which is even more concerning from these posts.

 I recently reached out to TELUS again because they are one of the main providers in our neighborhood, and I was considering using their services again. Unfortunately, this entire situation has completely eroded my trust. Being contacted years later over something that appears to have been resolved properly is unacceptable