Telus webpage will not load

[Bruce6]

Logged into My Telus, the "Home Phone" webpage will not finish loading: https://www.telus.com/my-telus/home-phone

Trying in both Mozilla Firefox and Google Chrome. 

[A-B]

That's odd. It loads for me on my end here (using Chrome). Have you tried clearing your cookies/cache?

[Bruce6]

Yes, cleared the cookies & cache in both browsers.  This has been happening sporadically for months, and now it has been consistent for the past week.

[Bruce6]

Also tried using the browsers with all add-ons disabled.

[A-B]

Good call on that. There may be an issue with your profile in the system. Give our team a shout at 1-888-811-2323 and they can check!

[Bruce6]

Suddenly, now it works again and I can actually access Call Control, which is rare for me.  This inconsistency is frustrating, but that is how Telus works.  Telus websites seems to be nothing if not inconsistent.

[Bruce6]

Trying to access Call Control today for the first time in two weeks, and again "Home Phone" page will not finish loading.  It never seems to be available when I want it.

[A-B]

What did our team say when you reached out to them?

[Caddepa]

Experiencing exact same problem for several days:  Home Phone webpage will not load, meaning that Call Control cannot be accessed.  Please resolve ASAP.

[Bruce6]

We are expected to spend hours on the phone or in chat with Telus before they will even look at the issue.  Usually when I try to access Call Control online, this happens to me.  Only when I have the time and inclination to spend the time to contact Telus, will it magically work again.

I predict that if and when I finally do contact Telus about it, they will just say they cannot reproduce the problem, and dismiss me.  Or something else will come up so they can't or won't help.  For example, I bet that if I refer them to this thread, they probably will say they can't access it.  That's why I haven't wasted my time on it yet.

[A-B]

If clearing your cache or using a different browser doesn't do the trick for you, give our team a call at 1-888-811-2323 and they can look into it for you.