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08-22-2023 01:04 PM
Any time I use Telus support and request a call back on my cell phone, the support call back never rings on my phone -- I get 3 messages in voicemail and that's it. I have turned off call control -- makes no difference. So I am stuck with chat -- ok most of the time but when thugs get complicated chat can be cumbersome.
Solved! Go to Solution.
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08-22-2023 04:38 PM
Situation sounds similar to this other post:
https://forum.telus.com/t5/Mobility-Devices/Phone-not-ringing-on-telus-callback/m-p/139364
What number is associated with the voice messages? Would you happen to have that number blocked on your phone?
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08-22-2023 03:34 PM
On my iPhone I have a setting to block any callers not in my contacts. Possibly you have a similar setting enabled?
Just a long time customer hoping to help.
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08-22-2023 04:41 PM
Thanks -- I have an Android phone: don't have that setting on, maybe it doesn't exist -- worth a check. I had call control on but it's off now.
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08-22-2023 05:15 PM
If you are using the Google phone dialer it will have the block unknown number setting. I don't know about other manufacturer specific dialers like Samsung. The dialer that comes with LineageOS doesn't have the setting which is one of the reasons I installed the Google dialer.
I don't think it's related to Call Control because a caller that doesn't pass call control can't leave a message.
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08-22-2023 07:48 PM
Thanks -- I found the block unknown # setting but I haven't turned it on so far because it seems a bit draconian. Somehow the Telus Call Back # got added to a blocked list on my phone app settings -- maybe some AI spam filter netted it? Anyway for now I have unblocked the Telus Call Back #. I have a Pixel Pro 7 so I am vanilla Google all the way.
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08-22-2023 05:18 PM
Crikey you were right! There is a setting to block unidentified numbers in Android land (whatever unidentified means) -- the Telus call back number was indeed blocked when I reviewed Settings/Blocked Numbers. So I have unblocked Telus -- hopefully they always use the same number!
Thanks for the advice
Who would have thunk it? Not me I guess!
Who would have thunk it?
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08-22-2023 04:38 PM
Situation sounds similar to this other post:
https://forum.telus.com/t5/Mobility-Devices/Phone-not-ringing-on-telus-callback/m-p/139364
What number is associated with the voice messages? Would you happen to have that number blocked on your phone?
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