Return equjipment waybill

[lindsay_105]

I cancelled my internet service as Telus refused to give me the price that I was paying previously and refused to match Shaw. My account shows cancelled online. I also received an email, directing me to go to this website: Return shipping waybill | TELUS and to download the waybill to return equipment. The rep on the phone who I cancelled the service with, also reiterated this process. I have tried now multiple times on two diferent devices with different OS to download the waybill but I keep receiving the following error message: We encountered an error for your return waybill download. Please try again or contact us. I want to ensure that Telus properly credits me for the return of this equipment.

[WestCoasterBC]

Just follow these steps Return Your TELUS Equipment in 3 Easy Steps

[jackrabbit000]

This is what I did when I returned my mom’s equipment.  Canada Post knows what to do with a Telus return and will give you a Tracking Number also. Tracking will show that the package is Out For Delivery forever but does get delivered and will still show Out For Delivery.   You just don’t know when.  Keep the paperwork just on case.  

[lindsay_105]

I just don't understand why Telus is sending emails and telling me to print a waybill. They should know their own procedures.