I talked to an agent twice in the past two weeks as I wanted to make some billing changes.
The first time the agreement that telus sent me after the call was $5 more then offered by telus and agreed by me.
So I sent an email to complain that it has to be corrected to what it was agreed upon.
Today I got another call. The agent understood that I was not happy and offered me something even better.
However, the agreement that was sent after the call was this time $30 per month higher then what was offered by telus and which I agreed with.
This is absolutely terrible customer service!!!
Telus cannot do this! I feel misled twice!
