Forum Discussion
Questioning service support from Home security customer support team
They were quick to show up and get me to sign a contract. I have a couple of questions - but no responses. Think they just like signing up people - and hope they get the security system installed!
I see others have had similar issues with your service.
How long should I wait until I get a response from the sales person about my questions I asked? It has been over 2 days now - with nothing.
Thanks Brian
TELUS_Support
Official Support Team
Official Support TeamUnfortunately, not something we could answer. If you have any questions, send us a private message and we'll do our best to answer them.
Isnt that what support does - or what am I missing? Thanks
- TELUS_Support
At this point we don't know what your questions are but only that you have them. We are more than happy to help answer them if you could please send us a private message and we can go from there
Shouldnt someone in support get back to me on how long one of your sales people should get back to me? Isnt that a reasonable question? Can you please give me the managers email - so I can see if he can give me an answer? Thanks
