Questioning service support from Home security customer support team

[Brian12]

They were quick to show up and get me to sign a contract.  I have a couple of questions - but no responses.  Think they just like signing up people - and hope they get the security system installed!

[Brian12]

But I just did get a bunch of badges from Telus - wonder if they will help with customer service/support!!!

[deepika_verma89]

getting connected to the support team is a real pain,  you need to call them and wait for hours to get your issue resolved,

However for a new connection, you might get a technician but if you need a technician for troubleshooting then forget it , i am requesting it from 10-Ag-24 but no sucess.

[TELUS_Support]

If you require assistance, send us a private message, and we'll do our best to help.

[Brian12]

I see others have had similar issues with your service.

How long should I wait until I get a response from the sales person about my questions I asked? It has been over 2 days now - with nothing.

Thanks Brian

[TELUS_Support]

Unfortunately, not something we could answer. If you have any questions, send us a private message and we'll do our best to answer them. 

[Brian12]

Shouldnt someone in support get back to me on how long one of your sales people should get back to me?   Isnt that a reasonable question?   Can you please give me the managers email - so I can see if he can give me an answer?  Thanks

[Brian12]

Isnt that what support does - or what am I missing?  Thanks

[TELUS_Support]

At this point we don't know what your questions are but only that you have them. We are more than happy to help answer them if you could please send us a private message and we can go from there

[TELUS_Support]

Please send us a private message, and we’ll do our best to answer your questions and ensure your security system gets installed.

[Brian12]

I see others have had similar issues with your service.

How long should I wait until I get a response from the sales person about my questions I asked? It has been over 2 days now - with nothing.

Thanks Brian