Forum Discussion
Problems scheduling a move
First time poster but current PureFibre customer in Richmond, BC. Called in back in April to schedule moving my services and add on Optik TV and a home phone. Seemed everything went fine then, got a ...
Hi theros I'm following up on your message. We'd like to see how we can help. Did you get a chance to get the issue resolved.
I’ve not been able to get this resolved with the phone agents. I was told that I’d be contacted before the appointment, but now I’ve received three text notifications for three appointments at the same time - and despite replying “KEEP” have received three texts that read as follows:
”Hi, it’s TELUS again. We haven’t heard from you and would like to confirm your availability for <appointment time>. Reply KEEP to secure your appointment or let us know if you’d like to CHANGE the date.”
It seems obvious that the phone reps have duplicated the move order for my services at this point, but they will not admit this over the phone and claim everything is fine. I have also not received any instructions on what to do with the multiple OptikTV PVRs that have been sent; the phone reps condescendingly explained that I “just need to plug in the power and HDMI” twice.
