I have had this issue going on 2 months now. I can log into the app, but I cannot access the “Optik TV” menu in the app. It says “There seems to be a problem. Please try again”. I have, multiple times.
When I first called in, I was told they were upgrading the system, and it should be normal in a week. That was Dec. 10. I have talked to 5 people about this. I have had the wrong info submitted on the ticket, to being oromised a callback in a day or two, only to have it happen 3 weeks later.
I am trying to link my Amazon account to Telus in order to bundle it, and guess what?!? You NEED access to the “Optik TV” menu in the MyTelus app.
To be honest, I have not gotten a phone number for these 5 individuals, so I take some blame. But what do I do? 2 months is ridiculous, no?
So I called again, a couple days ago, and talked to the sixth person about this. At the time, didn’t mention the account renewal as I didn’t connect it. Anyways, very helpful man named Jorge said he’d get the techs to look into it. IT WORKED! Sort of. I now have web portal access, but no app access. I’m good with that, but if the app can be fixed, that’d be great too.