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a month ago
I am unable to see the Optik TV page on the computer website after logging in. It will show my Optik account number and the words something went wrong Try again later. This has been like this since September.
The new webpage formating sucks BTW and while the option to revert exists I will continue to go back to the old displayed Overview.
Solved! Go to Solution.
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a month ago
ask for John the next time you talk to tech support.
Today I again asked the Ai bot to get me an agent, a live person and John called. It took a half hour to go through the process to prove I had a problem and then resolve it. Then another hour to fix. (in round numbers)
I was in the right place at the right time because John had help with someone in programming. Tag team for the win. I can now access my OptikTV account and modify at will. BTW, at their end there were no errors shown in my account.
As we said our goodbyes I got the feeling that they will be spending the rest of the night figuring out what they did to make it work. I know that feeling after I recover my computer from a windows update. You make so many trial and error adjustments that when it becomes fixed you forgot what you did that made it work.
Kudos to John and the other guy for perseverance.
6 REPLIES 6
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a month ago - last edited a month ago
Have you tried the My Telus app?
Download the My TELUS mobile app | TELUS
Just a long time customer hoping to help.
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a month ago - last edited a month ago
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a month ago
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a month ago
Following your directions, thank you BTW, below is what I get, and that is after I log in with my user name and password. A screen appears and asks for my address, fine I give it. I notice that my wife is displayed and she is shown with no services which is correct since they are under my name at the same address. on contact info it does show our home phone number and the email address I signed in with.
Services are available
Self-serve ordering is not available at this location. Please contact an agent at 1-855-277-0619 to submit your order.
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a month ago - last edited a month ago
The app now only shows my cell phone unless I go to the link texted to me by Telus support.
How do I get this missing number added?
Update
That last number does not matter
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a month ago
ask for John the next time you talk to tech support.
Today I again asked the Ai bot to get me an agent, a live person and John called. It took a half hour to go through the process to prove I had a problem and then resolve it. Then another hour to fix. (in round numbers)
I was in the right place at the right time because John had help with someone in programming. Tag team for the win. I can now access my OptikTV account and modify at will. BTW, at their end there were no errors shown in my account.
As we said our goodbyes I got the feeling that they will be spending the rest of the night figuring out what they did to make it work. I know that feeling after I recover my computer from a windows update. You make so many trial and error adjustments that when it becomes fixed you forgot what you did that made it work.
Kudos to John and the other guy for perseverance.
