ask for John the next time you talk to tech support.
Today I again asked the Ai bot to get me an agent, a live person and John called. It took a half hour to go through the process to prove I had a problem and then resolve it. Then another hour to fix. (in round numbers)
I was in the right place at the right time because John had help with someone in programming. Tag team for the win. I can now access my OptikTV account and modify at will. BTW, at their end there were no errors shown in my account.
As we said our goodbyes I got the feeling that they will be spending the rest of the night figuring out what they did to make it work. I know that feeling after I recover my computer from a windows update. You make so many trial and error adjustments that when it becomes fixed you forgot what you did that made it work.
Kudos to John and the other guy for perseverance.
