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Log in problems

Just Moved In

I have been a Telus home customer forever.  A couple of years ago I decided to sign up to Public Mobile for my cell phone service.  Then last year Telus brought in their identity sign in.  Now seems I have one identity number and can no longer get into my Public Mobile account unless I delete my Telus account.  I have tried working this out so many times that now I can no longer get into my Public Mobile account.  Even signing into the Telus App on my iPad/iPhone has me having to change my password.  


Community Manager
Community Manager

Give our team a call at 1-888-811-2323 as they'll most likely need to verify your account and resync your profile.