Issue with Telus Rewards (Oura Ring Offer)

[Turtleonaleash]

Hi all,

I am having trouble claiming the Oura ring offer. Although it states 50% off Oura ring, when I go to claim the offer, I am given $40 off, which is quite a big difference compared to 50%. I’ve been searching for over an hour for who to contact to find more information, but I keep coming up empty-handed. Any help is appreciated.

[TELUS_Support]

We've flagged this to our Rewards team to look in to, and will advise of an update when we get anything. We may be asking for you to send us a private message so we can gather your account info, so stay tuned!

[Turtleonaleash]

Thanks! I really appreciate it. 

[TELUS_Support · Accepted solution]

We've heard back from our Rewards team and they've apologized for the inconvenience of this. The offer was changed back in September from 50% to what you're seeing now. The Rewards page will be updated to reflect the change made a few months ago. Thanks for flagging this to us!

[Turtleonaleash]

That is very disappointing. Thanks for letting me know, though.