Problems dealing Telus regarding Customer Service Agreement

 After spending 7 hours on the telephone over the previous three days and still keep hitting the wall...   A telus employee on Dec 16 25  gave false information and extended the contract by one year.  Within one hour i received the agreement.  Called telus to correct it they said the writer has to correct it    WRONG    called again said the writer will call you of course they do not call.  Spoke to loyality department 2 more times on Dec 18  25  finally they say you can speak to a Manger    a polite women from the Phillipines who understood what had transpired.   She deleted the agreement and game me a case number 251 218-47588C and said that she is handling it..   she amended the agreement but their was one error the Theme Pkg Discount was to end at the same time as the CSA it ended on 11/24/26  instead of 12/09/2027   I have been on the phone for another 50 minutes     I want to contact this manager so the problem can be corrected  Why does telus make it so difficult and have employees lie to customers..    The CRTC needs to become involved and force Telus to give email address to customers and hold telus to task on deceptive business practices      Help get me this manager