Having problems accessing my rewards page

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Artiecon
Connector

Good morning.

After logging into MyTelus Home page, I clicked on "Go to your Rewards Account" link

On the resulting page, I clicked on the green "Access your Rewards" button

On the resulting page, titled Terms and Conditions, I click on the green "Accept" button and are continually presented with the Terms and conditions page again and again. Can't get by this.

 

Anyone else with this problem?

xray
Guardian

I just tried it. No problems getting in. I didn't get the terms and conditions page because I've logged on before so I must have already agreed to it in the past. Sometimes these terms and conditions forms require you to page all the way down to the bottom of the text to show that you viewed the entire document before you can agree.

Artiecon
Connector

Thanks for the response. I have also logged in before, and actually used points before. I also looked that the terms and conditions page, and scrolled to the bottom but the only buttons at the bottom was the "Did you find this helpful?"

xray
Guardian

Strange.

I just tried it again and got the Terms and Conditions page. After accepting it took me to an error page.

I went back to my account and repeated and this time I got straight in to the rewards page.

 

Try this link after you log in to My TELUS and see if it makes any difference.

https://www.telus.com/my-rewards/dashboard

Artiecon
Connector

I don't know what happened to my post, but I'll try again.

 

After I logged into My Telus, I accessed my rewards by the link, them pasted that link you posted. The rewards page showed for a second with the fields not filled in, then I was presented with the Terms and conditions page.

 

The 4 links just above the Terms and conditions (ie Dashboard, Catalogue, etc do nothing, but the 5th link and the FAQ link does work. With the FAQ page open, clicking on the dashboard link brings me back to Terms and Conditions.