Charged for on-demand movies that I did not order

[etisme]

I got the bill today, just to see 2 movies on demand that I haven't ordered before appeared on my bill.

I called the hotline and chatbot, which are very insensitive and unhelpful.

I thought this was a rare problem, but after reading some other posts, this may be an issue at the back-end.

It is just a waste of time calling Telus hotline.

Can I have the Movie on-demand services removed altogether?

[Trad]

I too have been charged for on demand that I did not order. When I contacted telus she told me that I was the only one this happened too. I got very upset and then she took it off my bill. It appears to me that this is happening a lot!