Forum Discussion
Orders
Anyone else place an order for a new phone only for it to be randomly canceled and when you phone customer service they just reorder it but then it never ships? Feels like I’m dealing with a third wo...
TELUS_Support
Official Support Team
Official Support TeamIf it happened twice, there could be an underlying issue that is preventing the order from being fulfilled. You mentioned you spoke with customer service - did they tell you what caused the first order to not ship?
