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Community Manager
Community Manager

How To Track The Status of a Device Return


Did you get a phone through the TELUS Bring-It-Back program, and now you've returned the device to us? Learn how to track the status of a device return by following these easy steps:


1. Log in to the My TELUS app. 


2. Select the Device tab near the top of your screen.




3. Tap on Order Processing under the Return tracker heading.


It's that easy! The status of the order will update throughout the return process, so keep checking back to stay on top of things.


Feel free to reach out to us over at our Twitter page or send us a private message at our Facebook page if you  have any additional questions and we'll be able to help!



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