unused minutes to purchase phone

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Paralyzer22
Connector

Hi.  If I have close to $300 of unused time on my prepaid phone, can I use some of that time to purchase a newer prepaid phone?  For example, if the Nokia Lumia 520 is $149, can I order that and just have it come out of the $300 in my account?

Ginnungagap
Ambassador

Greetings Paralyzer22!

 

You can use your account balance towards the purchase of a new device.

 

In order to proceed with using your balance towards a new device you will need to call directly into 1-866-558-2273. Thank you.

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xl CPU Alum
CPU Alum

Did not know that I could use the credit for a new device purchase.  Had I known, I would have used it on the new Blackberry Q10.

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Paralyzer22
Connector

Thank you Judgement_Day, just want I wanted to hear!

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Pamely
Ambassador
Hey Judgement_Day, I am a client care representative of the prepaid department, at the moment there is no way to purchase a phone with balance on the account. (that is not longer money those are minutes only).
rc
Ambassador

 

I noticed that a change in policy is coming in October.

 

Extract from : http://mobility.telus.com/en/BC/Prepaid-Account-Balance-Policy/Prepaid-Account-Balance-Policy.shtml

 

Ways to use your account balance

  • You can transfer a portion of your balance to another TELUS Prepaid customer3.
  • Later this year, you will be able to use your account balance to purchase a new Prepaid device or accessories
Pamely
Ambassador
That's right is going to be Starting November 2013, customers will have the ability to upgrade their device using their account balance
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Pamely
Ambassador
but so far, no. . there is no option! Smiley Happy until Nov. !
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xl CPU Alum
CPU Alum

Thanks.... Must it be a prepaid phone?  Can I use it the purchase a Telus phone to be used on my prepaid.  Salivating for the Z15!

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Paralyzer22
Connector

@Pamely wrote:
That's right is going to be Starting November 2013, customers will have the ability to upgrade their device using their account balance

Aww, I would get a Lumia right now (August) if I didn't have to wait until November to purchase it from my account balance.

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Pamely
Ambassador
Have you check if you have Myrewards Dollars on your account? that can help you to get a discount towards a phone. That program will be active until the end of September! you should check it! Smiley Wink
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Paralyzer22
Connector

@Pamely wrote:
but so far, no. . there is no option! Smiley Happy until Nov. !

It's November now, has a date been set yet to buy new phones from our balance yet?

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Kalmatea
Resident

now is November 8,2013. Anybody got any news yet about unused minutes to purchase phone?

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m_ols
Ambassador

Hi everyone, using your account balance to purcahse a new phone launched today! The offer is available to Prepaid subscribers with a balance of $200 or more, and whose prepaid phone has been active for 6 months or more. Please be advised that you will need to purchase the phone by calling in, stores will not be able fulfill the offer at this time.