eSim

Hi,

I received a call on Friday at 7:45 PM. As usual, I was informed late at night that the team would work on the issue on Monday. This has been happening since November 4th, and despite the case being escalated, I am still hearing the same response — that further investigation is needed.

I am struggling to understand how much longer I need to wait for a resolution. Due to Telus’s inability to resolve this issue in a timely manner, I’ve lost the return window for my phone. Now, I am unable to return the phone or use it effectively.

Will Telus compensate me for the anxiety, frustration, and financial loss caused by this delay? I am shocked to experience this level of service from such a reputed company in Canada. It is unacceptable that Telus cannot resolve the issue or provide alternative solutions, particularly when it seems to affect only my account.

I have previously requested to transfer my current phone plan under my husband’s name by creating an account for him, yet this suggestion was not accepted.

I need a resolution within the next 24 hours. If that is not possible, I expect an alternative solution that allows me to use my phone or fair compensation for the trouble caused, including the loss of my return window.

Looking forward to your immediate response.

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On Friday, November 22, 2024 at 06:49:12 p.m. EST, TELUS Neighbourhood <[email protected]> wrote:

Hi Dimpal,

TELUS_Support (Official Support Team) posted a new reply in Mobility Services on 11-22-2024 06:48 PM:

Re: eSim

We'll have a look to see if there's an update. We sent you a private message to gather info.

Reply

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