Why do i keep getting disconnected?

[increasingly_dissapointed]

I have spent over 45 minutes on hold multiple times today and ending up just getting disconnected by Telus. Then on my drive home i called Telus mobility again and waited 2 HOURS on hold again and also got disconnected AGAIN! I tried calling since last Wednesday EVERY single day and never got through. I also tried calling Telus home services and asked them to transfer me to Mobility and still waited over 45 minutes just to get DISCONNECTED AGAIN!

Telus....What is going on????? 

I also sent an email and have yet to receive any reply. 

Would you please get back to me.....I've been a long standing customer for over 18 years and would like to get a good deal on my phone bill as well.  

[Pskippy]

Because their circuits are all busy due to the MANY people trying to call in to get the $60 10GB promo. The lines are way over capacity. I tried all day and just kept getting “call failed” from my cell and a landline. I have not been able to get thru at all. I had a bit of trouble getting thru to Rogers too but I eventually did and only had to wait about 10 mins. All in all, I think all providers are having massive problems due to these extremely rare promos!

[increasingly_dissapointed]

So what your saying is that because you cant get a hold of Telus you are switching to Rogers? 

Ive been a long time customer of Telus, and if they will honor the same deal 60$/10GB then im more then happy to stay with Telus. They have always done good by me. I was just a little confused why i couldnt get through to them and why the line gets disconnected after a few hours of waiting. 

[Pskippy]

If I can’t get this deal today, then yes I will switch. I already have the plan thru Rogers but I will cancel it if I can get the plan thru Telus. Telus is good but I find Rogers much easier to deal with and I’ve never had a problem with Rogers customer service despite what the media and surveys say. Plus Rogers has better indoor coverage than Telus around these parts but Telus has the better network overall.

[mbp]

Rogers is only offering a 5GB plan with a temporary bonus 5GB of data that expires in 24 months. Telus' plan is 10GB. 

[Pskippy]

mbp, that is not true. Rogers’ plan does NOT expire in 24 months. When they first released this promo, it did indeed have a 24 month expiry on the bonus 5GB but they changed that...the plan is now permanent for as long as you keep it and don’t modify it or do a hardware upgrade. As I said, this is confirmed by all Rogers reps.

[Chris3]

Telus's recomendation to me for customer service about an email reset is to call them. Do you think it would work?

Chris

[Chris3]

I feel for you. However, I have been trying to get Telus to reset my email over 5 days. As long as Telus gets your money, customer service is a very low priority.

Chris