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Voicemails

56789
Neighbour

So I noticed that voicemails are different now and that sometimes it’ll be a female or male saying “your call has been forwarded to voicemail the person you are trying to reach is not available” and then the other one will be a female saying “you have reached mail box number” and then the persons number what do they mean cuz I didn’t even realize that voicemails changed? And clearly they mean something different 

1 REPLY 1

TELUS_Support
Community Manager
Community Manager

The 'your call has been forwarded...' message means the person being called didn't answer their phone in time before the voicemail kicked in. Also, we have multiple types of voicemail, as well as visual voicemail so they can be on different servers.