05-31-2018 02:29 AM
Solved! Go to Solution.
05-31-2018 02:46 AM - edited 05-31-2018 03:04 AM
If your aunt got the phone from Telus, she will have to get it unlocked through her online account. If she does not have an active Telus account, she will have to call Telus and the toll free number won't work in the Philippines. (1-866-558-2273) The phone might still need active service on the SIM to properly unlock though.
See: https://www.telus.com/en/bc/support/article/unlock-mobile-device
05-31-2018 02:46 AM - edited 05-31-2018 03:04 AM
If your aunt got the phone from Telus, she will have to get it unlocked through her online account. If she does not have an active Telus account, she will have to call Telus and the toll free number won't work in the Philippines. (1-866-558-2273) The phone might still need active service on the SIM to properly unlock though.
See: https://www.telus.com/en/bc/support/article/unlock-mobile-device
05-31-2018 10:44 AM - edited 05-31-2018 10:46 AM
If you are in a rush a local vendors should be able to unlock the phone for a fee, or you could purchase a code of of ebay.
Your aunt could call the telus toll free number using Skype, the call should be free.