Unlocking from abroad : what to do?

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mirabelle
Just Moved In
Hi, I would like to have my phone unlocked but am already in France. Can't call and the support page is not working... is there a way?



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NFtoBC
Community Power User
Community Power User

The 'Contact Us' Link at the bottom of the page gives options including chat, email and calling. If the support page is not working then a call to 1-416-940-5995 would seem to be the best choice. Possibly Skype would be an inexpensive option. You will need to have a way to pay the $50 unlock fee.




NFtoBC
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Most Helpful
NFtoBC
Community Power User
Community Power User

The 'Contact Us' Link at the bottom of the page gives options including chat, email and calling. If the support page is not working then a call to 1-416-940-5995 would seem to be the best choice. Possibly Skype would be an inexpensive option. You will need to have a way to pay the $50 unlock fee.




NFtoBC
If you find a post useful, please give the author a "Like"

View solution in original post

ET
TELUS Employee
TELUS Employee

Hi @mirabelle, to add to @NFtoBC comments you can also send a private message to TELUS through Facebook or send them a DM on Twitter @TELUSsupport. They sure will be able to help you out.

sagith1
Neighbour

Call Telus International and get your phone unlocked properly from Telus with a fee, so you can be able to use it in France