I looked online and found a deal for a plan and a new phone. I went down to the actual kiosk and spoke to an associate who reviewed and confirmed the plan with me. I was on my lunch hour so I told him I'd have to come back the next day to have more time. I did return the very next day and was told that the deal was no longer available. The plan would now be an additional $18 plus tax per month. I was not happy to say the least, spoke to the kiosk manager and was told nothing they could do. I was heading away out of town so I signed up and was told that they would waive the $60 initiation free for me. Guess what? When I got my bill I was charged $60. I went by the kiosk again and spoke to the manager and was told, Oh I guess I couldn't waive that. If I could I would but there isn't anything I can do. So he straight out lied - told me he would waive the fee then didn't. Super crappy. I'm stuck now for 2 years but have Telus internet - looking to move providers.
