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Switching services.

WellsDriedger
Neighbour
Hey, because Bell bought out MTS I am going through telus now. I have no service right nown with the SIM card they gave me because I need to activate my phone. Where do I do that
1 ACCEPTED SOLUTION

Really? telus.com/hello works fine for me. You'll also want the old SIM in the phone still. The page lists:

 

  • For the first 3 steps, please leave your MTS SIM card in your phone.
  • In the last 3 steps, you'll be using your new TELUS SIM card.

If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

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6 REPLIES 6

NFtoBC
Community Power User
Community Power User

Did your service continue to work with the old SIM card?

I would expect the transfer to be seamless to you as a customer.  Were  there any instructions included with the new SIM?

 Telus should have sent a welcome package with instructions. See the 'more information' link for details. 

NFtoBC
If you find a post useful, please give the author a "Like"

My service worked with my old sim card. They told me to go to telus.com/hello. I couldnt find it. Right now I have the new SIM card in my phone and there is no service. Somehow I need to activate my phone to their service.

Really? telus.com/hello works fine for me. You'll also want the old SIM in the phone still. The page lists:

 

  • For the first 3 steps, please leave your MTS SIM card in your phone.
  • In the last 3 steps, you'll be using your new TELUS SIM card.

If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

View solution in original post

They ask me for the model type. I have a lg stylo 2 plus. The only options they give are G5 G4 G3 and K4

Just say a non telus model. You should have the option to pick something that's not a telus device. 

Mobility Client Care Rep

It's telus.com/welcomemanitoba . That should guide you to your welcome package and porting in online. You can also call in anytime and our MTS migration specialists can help you!

Mobility Client Care Rep