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SMS history

SJ3
Neighbour
Wondering if I am able to access a log of numbers that i have texted through my online account, or if I need to contact telus. Thank you.
1 ACCEPTED SOLUTION

Nighthawk
Community Power User
Community Power User

As @dru mentioned here: https://forum.telus.com/t5/Mobility-Services/Text-Log-History/m-p/124638

 

While we don't record SMS content,  we can provide the date and time a text message was sent or received for the past 150 days. 

Feel free to connect with our Privacy Request Centre by phone to start the process:

310 1000 – Option 1 (Alberta and British Columbia)
1 800 567 0000 – Option 1 (For the rest of the provinces)


One other thing to keep in mind is that if the messages that were sent or received were not plain SMS, like Apple's Messages (or Rich Communication Services - RCS) sent between iPhones, there may not be a record of them as they go through Apple.

 

*Mod edit emphasized for relevancy*


If you find a post useful, please give the author a "Kudo" or mark as an accepted solution if it solves your trouble. 🙂

View solution in original post

1 REPLY 1

Nighthawk
Community Power User
Community Power User

As @dru mentioned here: https://forum.telus.com/t5/Mobility-Services/Text-Log-History/m-p/124638

 

While we don't record SMS content,  we can provide the date and time a text message was sent or received for the past 150 days. 

Feel free to connect with our Privacy Request Centre by phone to start the process:

310 1000 – Option 1 (Alberta and British Columbia)
1 800 567 0000 – Option 1 (For the rest of the provinces)


One other thing to keep in mind is that if the messages that were sent or received were not plain SMS, like Apple's Messages (or Rich Communication Services - RCS) sent between iPhones, there may not be a record of them as they go through Apple.

 

*Mod edit emphasized for relevancy*


If you find a post useful, please give the author a "Kudo" or mark as an accepted solution if it solves your trouble. 🙂