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Roaming in Mexico doesn't work
Same as many other customers, my roaming in Mexico doesn't work, I'm paying way too much for a plan that supposed to work in my travel to Mexico and I have to connect to a WiFi all the time because r...
It looks like you had roaming off on your profile. I have corrected it for you. If you try those steps again, it should work.
TELUS_Support
Official Support Team
Official Support TeamThat shouldn’t be happening. If you haven’t already, try restarting your device and ensuring data roaming is enabled in your settings. Have you tried manually connecting to a network?
Yes I have
Dean
Dean
- TELUS_Support
Have you manually selected Telcel as the network? Based on usage, we see a connection and usage on phone, text and data.
- I did a network reset and then my data worked for a little bit but the next time I checked it wasn’t working. Now when I switch my wifi off I get network offline.Dean
- TELUS_Support
Are you aware if other mobile users are having similar issues in your area? Any error message on your device?
