Hi,
I have lived in a cell-block out area since 2008. Since then, I have had a basic 'flip phone' with a SIM card, as I only use for emergencies. I just recently (within 3 months) had a confusing situation. I was just on a 'top up $10 month plan' if it ran below $5 then it would top up - I had a balance of $90 the last time I had looked online, then the phone wouldn't work, for 8+ weeks (again, I only use for emergencies or calling my husband when I was in town--so not a huge every-day pressure on my mind to get this resolved immediately) I finally got a chance to sit down and do a 'callback' with Telus and the fellow told me I didn't have a plan. (This morning the amount I see on the screen was $29.32 as a Balance when I called in for help to ask where the rest had gone) He then sets me up with a Talk 100 and the balance goes to $10.00. I call back to find out what happened to the approx $20 dollars and 'Angelica' answers and said that the fellow charged $20 for the $2 top up, 10 times. She agreed to refund my money 'one time' and II asked her where the rest of the $90 went from a few months ago (again, I never used) she then put me on 'hold' for 20 min and I assumed she hung up, as there was no music.
Is this company really that big of a scam that you call to get answers, they charge you more money and then hang up with no one else to call to get answers but more customers on a forum????
