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New sim card

UnsmartPoptart
Just Moved In
Hihi,
My question is, if i lose my sim card and not my phone, and I get a new one, would I still have the same account number?
Thanks
4 REPLIES 4

Nighthawk
Community Power User
Community Power User

Yes you can get a new SIM. Depending on your cell plan, you can either register it in your account online or by contacting Telus. If you get it at a Telus store, they may be able to take care of it all for you there.

 

Additionally, if your phone supports an eSIM, they can be found here.


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Oh thank you thank you

chrisanthony14
Neighbour

Similar situation i had a while back. its easier to take it in the story and let them do it all there.

xray
Hero
If you lose your sim card you should contact Telus immediately and have them deactivate it from your account. Many services send 2 factor authentication codes to your phone number and you don't want someone else receiving them if they find your sim card. Treat it like a lost credit card.