My phone is not working. Is it a problem with my hardware? What should I do?

[Evgueni4Fedine]

Please answer my question. Thank you in advance.

Evgueni Fedine

[Amel · Accepted solution]

Hello Evgueni,

If you’re convinced it’s a hardware problem with the phone you want to look at your warranty options and/or having it sent out for repair. Try restarting the phone first though; that works a lot of the time. If there are still problems, try backing up your data and trying a factory reset. If it’s still not working it’s probably hardware.

[Amel · Accepted solution]

Hello Evgueni,

If you’re convinced it’s a hardware problem with the phone you want to look at your warranty options and/or having it sent out for repair. Try restarting the phone first though; that works a lot of the time. If there are still problems, try backing up your data and trying a factory reset. If it’s still not working it’s probably hardware.