My TELUS App Issues!!

[Tango435]

What have you done to the my TELUS app. I am on the app trying to view my mobility bill and 1. I am redirected to My TELUS Web (with a not "Let's redirect you for a better experience and access to all features, manage this account on My TELUS web") I click on the redirect button and all I can access is a breakdown of charges without taxes. I cannot view the PDF version of the bill. I can access menus, but when I click on the selections nothing happens. Tried again later and now I receive a message "Sorry, we are experiencing trouble connecting to the service at this time. Please try again later." What are you doing over there? This is in addition to the ongoing issue with not being able to access my Call Control List and the fact that the 2 factor authentication is messed up. I can't log in without putting in a code that is emailed to me but my online profile indicates I don't have 2F authentication set up!!!!!!

[TELUS_Support]

Do you have the latest version of the app? We checked and tapping on the Billing tab takes you to that section, and then tapping the top 'View your bill' button takes you to a breakdown as well as an option to view it in PDF...all within the app itself.

[Tango435]

Yes I have the latest version of the app. What about the 2 factor authentication issue? My online profile says it is disabled but I still get sent an email when I want to log into the TELUS web on a desktop. Called into the call centre and they removed my online profile a couple of times. I set up a new online account, try to log in then get prompted for the security code that has been sent to my email. Check my profile and it says "2 Factor authentication is Disabled" then asked to send a screen shot because they don't believe me. Running around in circles with tech support which just does the same troubleshooting with no result. Who do I contact to get this fixed???