Loss of cell signal on new Pixel 8 phones

[cbull]

Since the june update two of the four new pixel 8 phones on my family plan have lost all signal on 5g and the  only way to get it working again was to bring the phone to local Telus store and have them change settings to LTE only.  The store's service was excellent but apparently this is a know, widespread issue since the last update.  I want to know when this issue is going to be resolved because I am paying for 5g phones and service and can't use it.  I don't want to switch back to 5g in my settings for fear of having same issue again.

[TELUS_Support]

Probably going to have to check with Google directly as it's possibly a known issue (plenty of chatter about it online).

[cbull]

I've been in the chat queue with google for about an hour, says I'm next in line, going to have to disconnect.  This is my 3rd pixel and probably my last.

[spacegras]

Going through the same issue since the update. Just getting worse.

Google chat got me a warranty exchange. New phone showed up last night. Lots of signal and no issues making calls, until the last update ran

Then back to little to no signal and dropped incomplete calls and late texts.

Tried chat again, but 2 hours and no response.

Telus store tried to help a couple of days ago but they thought it was hardware issue and suggested a warranty replacement.

Same sim in my pixel 6 and no issues at all. Full signal and great call quality.

Have read about limiting service to only LTE,but haven't tried it yet.

St.john's, 

[spacegras]

Going through the same issue in st.john's since the last update.

Just did a warranty exchange at Google chat request as they and Telus rep at Avalon mall felt hardware issue.

Once the new phone was finished all updates the signal dropped to nothing and dropped calls started again.

Same sim used ina pixel 6 works just fine.

Also did a sim swap and tried WiFi calling, in the pixel 8 and no improvement. 

I've read about switching to LTE only and that should fix it, but haven't tried it yet.

Google chat was not picking up for 3 hours tonight.

[Belchyrvonabely]

Same issue here in Nanaimo. The service in my area isn't great to start with, but I could manage with all my previous phones. Now with this two months old pixel 8 I cannot carry on a conversation and the mobile data doesn't work 95 percent of the time. Places in town where I can get full signal, I get very poor reception with this pixel. Switching to LTE workaround doesn't fix the problem for me. 

[TELUS_Support]

You may want to reach out to Google support directly for this as it's possibly a known issue. Alternatively, you can always reach out to our Mobility team, visit the nearest TELUS store to have our team take a look, or send us a private message here if there's anything you'd like to discuss!