Live Chat With Telus Support Cant be used?

[nickmartinblue]

From page

http://www.telus.com/en/ab/get-help/contact-us/index.jsp

One cannot click Live Chat With Telus Support 

There is no obvious way to find out the operateing hours of this service, or if it is broken altogether.

[xray]

I've used Live Chat before for help but I haven't figured out why it's there sometimes and not others. Perhaps the link show up only during the hours Live Chat is available and only on certain pages. I agree it would be helpful to post information about when and where it's available. It's way better than phoning for help.

[v9]

I totally agree with you guys. Telus should display the schedule of operation, not only with the "Chat-session, but by phone N' email. Tried today to use the e-mail, what I get was the famous. Error 403-Sorry this page is down.

But let's wait, have you seen the sign, we're building a new website, hope work better than the mobile App. So is just matter of time..believe that- ReadMe soon  "v9"

[Hippo]

http://www.telus.com/en/ab/get-help/contact-us/index.jsp
Alberta/British Columbia: 310-CALL (2255)*
Canada/US: 1-888-811-2323

Mon. - Fri.: 7:30 am - 8 pm
Sat. / Sun.: 9 am - 5 pm

* Area codes are not required when dialing 310 numbers from Alberta/British Columbia. Note: Technical support is available 24/7. Reduced hours may be in effect during holidays.

On your TELUS mobile phone: Dial *611

Canada: 1-866-558-2273
US: 1-866-771-9666
International: 1-416-940-5995

Mon. - Fri.: 8 am - 10 pm
Sat. / Sun.: 9 am - 8 pm

A free call worldwide from your TELUS mobile phone. Note: Reduced hours may be in effect during holidays.

[xray]

@hippo, are the Live Chat hours the same as the telephone support hours?

[Hippo]

@xray - Yes, the hours are the same for Live Chat support.

[Dark_Knight]

This is definitely frustrating. Maybe you can submit an idea at telus.com/ideas @nickmartinblue Maybe they will change it. 🙂

[Bryan88]

Hi I would like to add a tablet to our account
But online won't let me

[Nighthawk]

Please call Telus if you are having problems doing it online.