a week ago
I signed up for the $100 prepaid yearly plan that includes 2GB of data/month. I signed up on Oct 24. When I log on to my account, I see that the data promo expires on Dec 24, 2024.
Can someone help me resolve this?
Solved! Go to Solution.
Thursday
@Khinghing The 2GB add-on is a monthly feature. The expiration date will auto-renew every month. The reason is shows an expiration date of December is because you're viewing it in November.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
a week ago
Can you post a screenshot with personal info removed?
a week ago
Yes, see below. Thank you
a week ago
We'll get this sorted out for you. We sent a private message your way 🙂
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
a week ago
Thank you, I appreciate it. I have responded.
Thursday
@Khinghing The 2GB add-on is a monthly feature. The expiration date will auto-renew every month. The reason is shows an expiration date of December is because you're viewing it in November.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
Friday
Thank you for looking into this and confirming the above!