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Incorrect Promo Expiry
I signed up for the $100 prepaid yearly plan that includes 2GB of data/month. I signed up on Oct 24. When I log on to my account, I see that the data promo expires on Dec 24, 2024. Can someone help...
Khinghing The 2GB add-on is a monthly feature. The expiration date will auto-renew every month. The reason is shows an expiration date of December is because you're viewing it in November.
TELUS_Support
Official Support Team
Official Support TeamWe'll get this sorted out for you. We sent a private message your way 🙂
Thank you, I appreciate it. I have responded.
- TELUS_Support
Khinghing The 2GB add-on is a monthly feature. The expiration date will auto-renew every month. The reason is shows an expiration date of December is because you're viewing it in November.
The same thing happened to me this morning....signed up in January 2025 and now I don't have data even thought it should auto renew every month for 1 year?!
