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I was charged a unreasonable international message fee

Azteker
Neighbour

I get my new SIM card and activate it yesterday. But just miniutes after the activation I was charge $0.40 for an International message. I am sure no message was sent in or received. Does some one know what is wrong with it?

8 REPLIES 8

NFtoBC
Community Power User
Community Power User

40 cents is unreasonable? Usually international text messages are 60 cents.


You'll need to provide more details for the community to offer any suggestions.


NFtoBC
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Azteker
Neighbour
the problem is I did not send any message or receive, I dont know if it would happen again.

SuperFred
Moderator
Moderator

We can't be 100% sure without having access to your account, maybe it was a message sent to the U.S. ? Is the message showing in your device? Let us know if happens to you again.

xl
CPU Alum
CPU Alum

If you sign onto your Telus account, it should show the international message number.

 

BTW... are you close to the US border?

Dark_Knight
Rockstar

It could also be that the phone number is entered into your phone wrong. 

iPhone power user

xl
CPU Alum
CPU Alum

When communicating with international friends and visitors.... I use...

Pocket
Helpful Neighbour

Some free apps use US numbers to send and receive sms. It can happen that an application you're using is actually causing those charges as the system is recognizing the sms to be international ones. 

drax86
Connector

Did you set up any other messaging apps, like whattsapp or telegram or skype, they will tend to send a text message to verify your phone number in order to activate