I’m trying to port my phone number from Rogers. I went through the MyTelus app - requested the # change, input my account info and got the confirmation text with my Rogers SIM card in the phone. I replied “yes” and the number is now removed from my Rogers Account.
Problem is that it shows as a number in the MyTelus app, but the SIM is still tied to the temporary number provided by Telus. I’ve had this # for 20 years and I don’t want to lose it.
I tried calling the support line, but it’s closed???
Thanks I got it sorted out this morning. The app still says I can’t do anything as I’m in an “Exchange Period” but at least my phone number is ported over and I can send / receive calls and texts from my original phone number.