I have made numerous complains about the cell reception )going on over a year). When we moved to our location, we had excellent service. We were told by TELUS rep that if we switched to Manitoba TELUS numbers that we would get better rates and coverage. This last two months have been awful. We live rural, and used to get service for my whole hour drive to work minus one dead zone on a valley. Now I drive 102 kms with zero service the whole way. The internet on my phone is also not working )or my husband and children and numerous friends and neighbours) and this last few months we have ZERO service. Up to 15-30 dropped calls a day, sometimes 6 drops in one conversation but it’s saying full signal strength. We purchased new SIM cards )which we were advised by TELUS agent) were supposed to be credited for them )we weren’t) and now none of us have any service until we drive 45 moms to an hour. Like what the heck!
You can use the Telus NetXP App to report coverage issues. It is the best way to report issues, as it catalogs the locations where trouble exists. There should have been no difference, as the same towers are used now as 2 years ago.
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Telus doesn't do rural very well, not even here in BC. I know a family in a rural town here and they only get reception in half their house, though Telus claims that can't be so, IT IS SO and the tech has been out there a few times and experienced it himself. Long stretches of our highways of course are without service, even the places where service apparently exists, it doesn't. We have a lot of telecommunication spin here; something the companies do very well.