Disney+ Unable to redeem the promo "Redeem 24 months of Disney+ on us"

[Miss6ix]

Hi, after logging into my account I can see the promo "Redeem 24 months of Disney+ on us", which is the Disney+ standard plan. After selecting "Add now" it still shows the monthly price as $12.99 plus tax. Can you please help me with this? 

[Rocky3]

you mean this link https://www.telus.com/en/shop/subscriptions/disney 

You need to sign up for a new mobile plan to get that

[Miss6ix]

Yes I did

[Rocky3]

That is as bad as the offer for a free big screen TV a year ago new customer and several posts here of still waiting for the TV.

[JES1]

I’m trying to figure out how to redeem it too.  It was offered with the mobility plan we just switched over to. 

[Miss6ix]

I just logged in into my account and the promo is not available anymore. Can you still see it? Luckily I screenshoted everything while logged into my account. Might have to escalate this and possibly to CRTC, if now one can helps us out here.

[JES1]

We took a screenshot as well which shows it.   Hopefully someone will be able to help us.  

[TELUS_Support]

Hi there, can you send us a private message? We'll look into this with you. 

[Miss6ix]

I've already sent that to you, I've attached again in PM