Cannot purchase nano SIM online?

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Connector

I tried purchasing the TELUS LTE Tri SIM for my iPhone SE online however upon clicking Order Now I get brought back to the welcome page.

I try with both Safari and Firefox; same result.

http://www.telus.com/en/qc/mobility/sim-cards/telus-lte-tri-sim/

 

Being of reduced mobility I dont have the luxury of schlepping to a Telus store. Do any of you experience the same behaviour?

Thanks.

 

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Community Power User
Community Power User

Yes.

Reported up the line!

 

NFtoBC
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TELUS Employee
TELUS Employee

Well, that's a real issue for sure! Are you a brand new customer or an existing customer? If you're an existing customer adding a new line for a different customer you can call our sales team who can order you a sim card by itself 1-888-692-8888 or if you are a new customer you can use that number too! If you are an existing customer just trying to replace a sim card but, retain the same number then we would have to fix our issue with telus.com first 😞 Sorry!

Mobility Client Care Rep
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Connector

I'm an existing customer on Prepaid: have a Samsung S4 and now I want to activate (assuming it can be done) an iPhone SE under my account,

If I order the SIM by calling the number, can i then activate online as I did with eh S4?

Thank you both.

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Community Manager
Community Manager

@FrankMtl Do you have any luck with this link? http://www.telus.com/en/ab/mobility/sim-cards/telus-lte-tri-sim/

Sim's are currently not able to be activated online, but our support team through Twitter or Facebook would be able to help you activate it once it arrives. 

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Community Power User
Community Power User

@RhoLee

 

Still sends me (and I Guess @FrankMtl ) to  http://www.telus.com/en/bc/index.jsp?INTCMP=TcomDetailsBTNTELUSLTETriSIM

 

Screen Shot 2016-11-10 at 12.27.29 PM.png

 

Where I see no option to make a purchase.

 

NFtoBC
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Connector

Exactly. @RhoLee's link still sends me to the welcome page.

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Community Manager
Community Manager

@FrankMtl I'm not sure what's causing that. I've tested with different computers and browsers and was successful each time. 

You can also get to the link by clicking on "Shop" in the top left corner of the main page, and selecting "SIM Cards".

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Connector

Yup that's what I select: Shop --> SIM Cards

The link attached to the Order Now button is:

https://shop.telus.com/telus_lte_tri_sim.php?INTCMP=TcomDetailsBTNTELUSLTETriSIM

and no matter the browser, cleared cache, pop-up blocker deactivated, Flash blocker deactivated, I get brought back to the Welcome page.

 

You may be successful as the pages you're accessing are from within Telus' intranet?

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Community Power User
Community Power User

From http://www.telus.com/en/bc/index.jsp I choose Shop > SIM Cards Which takes me to:

http://www.telus.com/en/bc/mobility/sim-cards/?INTCMP=LNK_frmCTA_TopNavigationAll_toSIMCards

Where I choose Telus LTE Tri SIM, which takes me to:

http://www.telus.com/en/bc/mobility/sim-cards/telus-lte-tri-sim/

Where I choose Order Now, which although the URL is http://www.telus.com/en/bc/index.jsp?INTCMP=TcomDetailsBTNTELUSLTETriSIM takes me to 

http://www.telus.com/en/bc/index.jsp

 

The Order Now simply takes me and @FrankMtl back to the index page, not to the purchase page.

 

NFtoBC
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Community Power User
Community Power User

@NFtoBC @RhoLee i tried this as well, even signed into my account and does the same thing. No way to purchase the LTE Tri SIM.


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Community Manager
Community Manager

Thanks for the clarification everyone! I have flagged this issue to our web team to address. 

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Connector

New development, folks,

 

Just ended a call with Alex at Telus Support. Truly a great and helpful CSR, she too experienced the problem *but* ordering for the 20$ NFC nano SIM is fixed/possible; on my end too. So I went ahead and ordered that one.

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Community Power User
Community Power User

@RhoLee wrote:

Thanks for the clarification everyone! I have flagged this issue to our web team to address. 


@RhoLee

   Now the LTE SIM purchase site says "Find a Store", so one STILL can't buy a LTE SIM online. While it now sends you to a map of Telus sales locations, it's not really the solution folks like @FrankMtl would be looking for! Hope this is truly fixed soon!

 

 

NFtoBC
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