Can't send GIF as MMS from iPhone

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neilp
Connector

I recently upgraded from an iPhone 6s+ to iPhone XR purchased directly from Apple. (my service is through Telus, obvs Smiley Wink )

 

For some strange reason, I can't seem to send a GIF as a MMS message. Had no issue with this on the 6s+.

 

The following all work:

-sending GIF via iMessage to another iPhone user.

-sending a photo via MMS to an Android user.

-sending a video via MMS to an Android user

 

However, if I pick a GIF, either one that I choose in the iPhone's #images search, or via Giphy that's integrated with the keyboard I use, and try to send it to an Android user (I've tried both with my wife, also a Telus subscriber, as well as to my sis-in-law, who uses Rogers), the message always comes up with "Not Delivered".

 

Any ideas?

Community Power User
Community Power User

There is a similar discussion on the Koodo Forum. Seems like it may be a software issue. From Telus' position, data is data.

 

NFtoBC
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