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Can't activate my prepaid SIM card

TripleO7
Neighbour

Hello everyone.

 

I have recently bought a prepaid SIM card and a phone from my local Telus store, however, when I try to activate sai card on the website (https://www.telus.com/mobility/prepaid-activations), the billing action always fails (https://www.telus.com/mobility/prepaid-activations/billing-failed). Is there any reason why or ways to get around this inevitable error ? I'll also add that the "billing failed" page doesnt feel like it is the way it should (picture included).Capture d’écran 2025-02-08 193658.png

3 REPLIES 3

TELUS_Support
Official Support Team
Official Support Team

Hi there, were you able to get assistance with this?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

No, I have not received assistance on this matter yet.

TELUS_Support
Official Support Team
Official Support Team

Gotcha. We'll send you a private message to discuss further.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.