11-07-2017 10:43 AM
11-08-2017 01:32 AM
20 minutes? That's lightening fast. Try calling to change your tv or internet, I gave up after 3 hours on hold which is part of telus business plan. If you make it difficult for support most people become frustrated and never try again.
11-08-2017 10:13 AM - edited 11-08-2017 10:14 AM
Wow, you hit the lottery on those calls. I'm impressed.
My last 3 calls to try to resolve billing were each over 90 minutes each on hold. It was even longer once I asked to talk to someone in Canada.
My most recent call was last Friday. 97 minutes until I was speaking to someone in the Philippines.