Bring it back delay in returning phone due to travel

[Sidmehta]

Hello, I am travelling abroad for a few months until January 2023. My bring it back date is in November 2022. I will not be able to return my phone until January 2023. What are my options? Or will I have to pay the device balance in the nov/Dec bill then trade in for a new phone in Jan? Thank you.

[T-Speed]

Hi @Sidmehta 

Sorry for the late reply! 

If you are unable to return the device at the end of the term, you can trade it in, here you can find more details: https://www.telus.com/en/support/article/telus-bring-it-back-device-upgrade-explained