Calling *123 used to be quick and efficient. Now it starts with a warning that Telus can spam me for more expensive offers, and then I have to confirm that I'm calling about the account linked to my phone number. Aren't 99.99% of calls to *123 for that very purpose? But instead of answering with a key, I have to yell Yes! a few times to get understood, that is, when it works. Frankly, would I want to pay more per month to a company that can't even manage a simple phone UI and kills my service because it can't charge my credit card? (the same day I add 10$ from the same card)...
