cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

phone cards

salina
Just Moved In

how is it i can buy two phone cards and stilll con not use my phone

1 ACCEPTED SOLUTION

xray
Hero

You need to do more than just buy the prepaid cards. Since you didn't provide any information I'll cover everything.

 

Did you use the card to top up your account? You can do that 3 different ways:
1) Online Account
2) Mobile App via WiFi
3) Call TELUS on your prepaid phone using #123

 

Your phone must also be from TELUS or unlocked if not from TELUS.

 

You must have TELUS SIM card.

 

The SIM card must be activated on TELUS

 

You must be in area covered by the TELUS network.

 

Have you called TELUS to get help? *611 on your TELUS mobile phone or 1-866-558-2273 

View solution in original post

2 REPLIES 2

Tgreencorn
Organizer

What seems to be the problem Selina? Is there somewhere to check the balance on your prepaid acct? an app?

xray
Hero

You need to do more than just buy the prepaid cards. Since you didn't provide any information I'll cover everything.

 

Did you use the card to top up your account? You can do that 3 different ways:
1) Online Account
2) Mobile App via WiFi
3) Call TELUS on your prepaid phone using #123

 

Your phone must also be from TELUS or unlocked if not from TELUS.

 

You must have TELUS SIM card.

 

The SIM card must be activated on TELUS

 

You must be in area covered by the TELUS network.

 

Have you called TELUS to get help? *611 on your TELUS mobile phone or 1-866-558-2273