phone cards

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salina
Resident

how is it i can buy two phone cards and stilll con not use my phone


Accepted Solutions
Most Helpful
xray
Guardian

You need to do more than just buy the prepaid cards. Since you didn't provide any information I'll cover everything.

 

Did you use the card to top up your account? You can do that 3 different ways:
1) Online Account
2) Mobile App via WiFi
3) Call TELUS on your prepaid phone using #123

 

Your phone must also be from TELUS or unlocked if not from TELUS.

 

You must have TELUS SIM card.

 

The SIM card must be activated on TELUS

 

You must be in area covered by the TELUS network.

 

Have you called TELUS to get help? *611 on your TELUS mobile phone or 1-866-558-2273 

View solution in original post


All Replies
Tgreencorn
Connector

What seems to be the problem Selina? Is there somewhere to check the balance on your prepaid acct? an app?

Most Helpful
xray
Guardian

You need to do more than just buy the prepaid cards. Since you didn't provide any information I'll cover everything.

 

Did you use the card to top up your account? You can do that 3 different ways:
1) Online Account
2) Mobile App via WiFi
3) Call TELUS on your prepaid phone using #123

 

Your phone must also be from TELUS or unlocked if not from TELUS.

 

You must have TELUS SIM card.

 

The SIM card must be activated on TELUS

 

You must be in area covered by the TELUS network.

 

Have you called TELUS to get help? *611 on your TELUS mobile phone or 1-866-558-2273 

View solution in original post