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confused
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Hi, my name is Scott Gordon, Iam on a holiday in Thailand and would like to use my phone, my number is 2503087258, if you could unlock my phone that would be great, thx Scott 

Community Power User
Community Power User

They won't unlock it based on a forum post. There is a specific process you need to follow and calling them would be the best first step.


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xl CPU Alum
CPU Alum

My recommendations in your situation....

  • call Telus Mobility if you had the phone more than 90 days to pay $35.  Note there is likely long distance charges.
  • look for a cellphone unlocker in your travels.  Hopefully they know what they are doing.
  • consider just getting a prepaid phone in Thailand to keep things simple.